How to Communicate with your Auto Shop!

When you take your vehicle to an auto shop, it can be confusing as to what type of work the mechanic is actually going to do. As a vehicle owner, it is up to you to ask questions and make sure you understand the answers. An auto center that you're not familiar with can either make your repair or service a pleasant experience, or one that's not so pleasant.

If you understand auto shop "lingo" you can better understand what your mechanic is saying relating to labor, parts, warranties, and the specific type of repair to be performed. Don't be caught in the dark with regard to cost, time, or the expected vehicle operation.

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The next time you take your vehicle to an auto shop, here a few tips to help you communicate effectively with your auto mechanic:

• Ask Questions — Ask for things to be explained in simple terms. To obtain diagnostic information and to understand exactly how you would like to proceed with any car repair, your mechanic should also ask you questions.
• Don't be in a hurry – Take your time when talking with the mechanic. An on-the-spot diagnosis of the problem may not be the correct one, wasting both your valuable time and money.
• Be available – Leave a contact number so that the auto center can call you to apprise you of the problem, course of action, and the cost.
• Understand Policies -- Make sure you understand the auto shop's policies in terms of labor rates, guarantees, warranties, and acceptable methods of payment.

Remember: The more questions you ask and understand before the actual work begins, the more satisfied you will be with the service to your vehicle.

If you want a full-service auto center with high-quality professionals to service your vehicle, contact our ASE- Certified Technicians at Rum River Automotive by calling (763) 389-3811, or go on-line at http://www.rumriverauto.com for more information. Since 1997, our auto shop has served customers in Princeton, MN, and in the surrounding areas of Milaca and Zimmerman, MN